Accountability Scotland - 2011 Metrics

Accountability Scotland
Campaigning to RESTORE Administrative Justice in Scotland
A Public Sector Governance Campaign Group

Type	Stage	Closure Reason	FE & HE	Health	Housing Assoc's	Local Gov't	Scottish Gov't etc	Other & OOJ	Total
Enquiry	Advice and Signposting	General Enquiry	2	4	4	26	3	18	45
		Premature	1	14	8	57	8	1	89
		OOJ	1	2	4	21	4	523	555
		Outcome Not Achievable	0	2	1	4	1	1	9
		No Decision Reached	3	8	3	16	5	6	41
		Other	0	2	0	1	1	0	4
	Total		7	32	20	125	22	549	755
Complaint	Advice	Premature	34	218	170	768	109	20	1319
		OOJ	0	0	0	0	0	18	18
		OOJ Discretionary	0	5	3	8	0	0	16
		OOJ Non Discretionary	5	8	2	28	37	5	85
		Outcome Not Achievable	0	3	3	13	1	0	20
		No Decison Reached	24	216	51	249	113	25	678
		Other	0	0	0	0	0	1	1
	Total		63	450	229	1066	260	69	2137
	Early Resolution 1	Premature	2	37	18	78	25	0	160
		OOJ	0	0	0	0	0	3	3
		OOJ Discretionary	1	28	5	41	15	0	90
		OOJ Non Discretionary	6	9	8	44	12	0	79
		Outcome Not Achievable	8	18	6	24	18	0	74
		No Decison Reached	4	28	1	41	16	1	91
	Total		21	120	38	228	86	4	497
	Early Resolution 2	Premature	0	5	0	13	3	0	21
		OOJ Discretionary	1	8	0	9	1	0	19
		OOJ Non Discretionary	1	1	1	1	0	0	4
		Outcome Not Achievable	0	2	0	1	0	0	3
		No Decison Reached	1	12	3	11	4	0	31
		Fully Upheld	0	10	2	10	10	0	32
		Partly Upheld	2	14	0	8	4	0	28
		Not Upheld	6	46	8	60	66	0	186
	Total		11	98	14	113	88	0	324
	Investigation 1	Outcome Not Achievable	1	2	0	0	0	0	3
		No Decison Reached	1	10	1	7	2	1	22
		Fully Upheld	2	34	6	27	3	0	72
		Partly Upheld	8	21	1	16	2	0	48
		Not Upheld	7	64	7	89	20	0	187
	Total		19	131	15	139	27	1	332
	Investigation 2	No Decison Reached	0	2	0	0	0	0	2
		Fully Upheld	0	21	0	6	3	0	30
		Partly Upheld	1	15	0	5	0	0	21
		Not Upheld	0	3	0	5	0	0	8
	Total		1	41	0	16	3	0	61
	Total Complaints		115	840	296	1,562	464	74	3,351
Total Contacts			122	872	316	1,687	486	623	4,106