Accountability Scotland
Campaigning to RESTORE Administrative Justice in Scotland
A Public Sector Governance Campaign Group

Public

SPSO and Ombudsmen

Other Matters

Members

2014 Metrics

Type Stage Closure
Reason		 FE & HE Health

Housing
Assoc's

 Local
Gov't		 Scottish
Gov't etc		 Water Other & OOJ Total
Enquiry Advice and Signposting General Enquiry 0 11 4 22 1 2 3 43
    OOJ  0 0 0 0 0 0  320 320
  Total   0 11 4 22 1 2 323 363
Complaints Advice Not duly made or withdrawn 31 331 76 326 93 47 7 913
    OOJ Discretionary 0 25 5 56 19 3 0 108
    OOJ Non Discretionary 12 19 12 42 28 0 10 123
    Outcome Not Achievable 5 66 24 129 37 25 0 286
    Premature 23 297 161 659 130 108 8 1,384
    Resolved  0 2 3 6 4 0 0 15
  Total   71 740 281 1,220 311 183 23 2,829
  Early Resolution 1 Not duly made or withdrawn 3 498 6 36 16 3 0 113
    OOJ Discretionary 2 26 4 57 9 7 0 105
    OOJ Non Discretionary 5 15 17 110 41 5 0 193
    Outcome Not Achievable 1 37 7 40 10 5 0 100
    Premature 4 53 2 33 10 9 0 111
    Resolved 3 18 3 18 9 12 0 63
  Total   18 198 39 294 95 41 0 685
  Early Resolution 2  Fully Upheld 3 17 4 31 25 7 0 87
    Some Upheld 1 4 6 25 6 6 0 48
    Not Upheld  98 42 12 50 64 11 0 188
    Not duly made or withdrawn 0 7 0 1 2 1 0 11
    Resolved 0 0 0 4 0 8 0 12
  Total   13 17 22 111 97 33 0 346
  Investigation 1  Fully Upheld 4 73 3 20 5 19 0 124
    Some Upheld 1 82 9 39 4 13 0 148
    Not Upheld 4 115 5 60 10 21 0 215
    Not duly made or withdrawn  0 7 1 2 1 1 1 13
    Resolved 0 1 0 1 1 1 0 4
  Total   9 278 18 122 21 55 1 504
   Investigation 2 Fully Upheld  0 27 0 0 1 2 0 30
    Some Upheld  0 11 0 0 2 0 0 13
    Not Upheld 0 0 0 0 1 0 0 1
  Total   0 38 0 0 4 2 0 44
  Total Complaints   111 1,324 360 1,747 528 314 24 4,408
Total Contacts     111 1,335 364 1,769 529 316 347 4,771