Accountability Scotland
Campaigning to RESTORE Administrative Justice in Scotland
A Public Sector Governance Campaign Group

Public

SPSO and Ombudsmen

Other Matters

Members

2015 Metrics

Type Stage Closure
Reason		 FE & HE Health

Housing
Assoc's

 Local
Gov't		 Scottish
Gov't etc		 Water Other & OOJ Total
Enquiry Advice and Signposting General Enquiry 1 6 2 13 5 2 0 29
    OOJ 0 0 0 0 0 0 743 743
  Total   1 6 22 13 5 2 743 772
Complaint Advice Not duly made or withdrawn 26 339 81 380 108 40 4 978
    OOJ Discretionary 5 17 3 29 8 3 0 65
    OOJ Non Discretionary 5 8 8 25 26 0 19 91
    Outcome Not Achievable 2 33 12 42 8 5 0 102
    Premature 41 325 177 713 148 125 2 1,531
    Resolved 0 0 2 4 0 0 0 6
  Total   79 722 283 1,193 298 173 25 2,773
  Early Resolution 1 Not duly made or withdrawn 4 51 5 36 31 7 0 138
    OOJ Discretionary 4 47 4 56 9 4 0 124
    OOJ Non Discretionary 30 22 29 140 63 29 2 315
    Outcome Not Achievable 6 99 12 107 61 10 0 295
    Premature 0 51 7 42 16 9 0 125
    Resolved 4 20 7 35 16 6 0 88
  Total   52 290 64 416 196 65 2 1,085
  Early Resolution 2  Fully Upheld 0 24 3 33 15 1 0 76
    Some Upheld 4 3 4 18 7 3 0 39
    Not Upheld 13 50 18 56 52 11 0 200
    Not duly made or withdrawn 0 4 0 0 2 0 0 6
    Resolved 0 0 1 3 0 2 0 6
  Total    17 81 26 110 76 17 0 327
  Investigation 1  Fully Upheld 2 113 3 28 14 11 0 171
    Some Upheld 5 85 4 26 13 6 0 139
    Not Upheld 8 153 5 63 12 8 0 249
    Not duly made or withdrawn 0 3 0 1 7 0 0 11
    Resolved 0 0 0 1 0 0 0 1
  Total   15 354 12 119 46 25 0 571
   Investigation 2 Fully Upheld 0 36 0 3 0 1 0 40
    Some Upheld 0 3 0 1 0 1 0 5
    Not Upheld 0 1 0 0 0 0 0 1
  Total   0 40 0 4 0 2 0 46
  Total Complaints   163 1,487 385 1,842 616 282 27 4,802
Total Contacts     164 1,493 387 1,855 621 284 770 5,574