Accountability Scotland

Type	Stage	Closure Reason	FE & HE	Health	Housing Assoc's	Local Gov't	Scottish Gov't etc	Other	OOJ	Total
Enquiry	1 – Receipt	Enquiry	13	45	14	127	22	38	11	270
		OOJ	0	0	0	0	0	0	636	636
	Total		13	45	14	127	22	38	647	906
Complaint	1 – Receipt	Discontinued	10	129	21	175	29	16	0	380
		OOJ	0	2	2	10	4	4	19	41
		Other	0	0	2	2	0	2	0	6
		Premature	23	222	194	724	63	12	0	1,238
	Total		33	353	219	911	96	34	19	1,665
	2 – Initial Assessment	Discontinued	2	25	6	13	5	0	0	51
		OOJ	6	27	6	56	22	0	4	121
		Other	0	7	2	15	2	0	0	26
		Premature	14	75	59	289	44	1	0	482
	Total		22	134	73	373	73	1	4	680
	3 – Consideration	OOJ - not decided previously	0	0	0	0	1	1	0	2
		Discontinued	3	6	0	6	0	0	0	15
		Discretionary decision not to pursue	0	1	0	0	0	0	0	1
		OOJ - discretionary	1	21	1	31	5	0	0	59
		OOJ - non-discretionary	4	10	5	21	8	0	0	48
		Premature - BUJ Tried not exhaused	1	18	0	21	1	0	0	41
		Premature - BUJ Not tried	0	4	2	9	5	0	0	20
	Total		9	60	8	88	20	1	0	186
	4 – Examination	Discontinued	1	16	4	11	34	0	0	36
		Discretionary not pursued	24	314	25	398	53	0	0	814
	Total		25	330	29	409	57	0	0	850
	5 – Investigation	Discontinued	2	0	0	6	1	0	0	9
		Complaint fully upheld	0	33	0	12	1	0	0	46
		not upheld - with recommendations	0	3	0	6	0	0	0	9
		not upheld	0	6	0	7	1	0	0	14
		partly upheld	5	32	2	25	1	0	0	65
	Total		7	74	2	56	4	0	0	143
	Total Complaints		96	951	331	1,837	250	36	23	3,534
Total Received			109	996	345	1,964	272	74	670	4,430

2010 Metrics