Accountability Scotland
Campaigning to RESTORE Administrative Justice in Scotland
A Public Sector Governance Campaign Group

Public

SPSO and Ombudsmen

Other Matters

Members

2012 Metrics

Type Stage Closure
Reason		 FE & HE Health

Housing
Assoc's

 Local
Gov't		 Scottish
Gov't etc		 Other & OOJ Total
Enquiry Advice and Signposting General Enquiry 0 16

3

28

 6 24 77
    Premature  0  18  11 38 5 1 75
    OOJ  0  0  1 6 0 447 454
    Outcome Not Achievable  2  0 0 2  0  0  2
    No Decision Reached  0  5  1  9  1  2  18
  Total   2  39  16  83  12  474  626
Complaint Advice Premature 34  261 184 729 272 15 1,496
    OOJ  0  1  0  0  0 15 16
    OOJ Discretionary  3  4  3  18  9 0 37
    OOJ Non Discretionary  5  14  10  20  37 5 91
    Outcome Not Achievable  1  9  0  10  7 1 28
    No Decison Reached  27  225  40  258  171 20 741
  Total    70  514  237  1,035  496 56 2,408
  Early Resolution 1 Premature 4  29  2 51 31 0 117
    OOJ  0  0 0 0 0 10 10
    OOJ Discretionary  4  29 1 53 16 0 103
    OOJ Non Discretionary  6  15 9 43 33 2 108
    Outcome Not Achievable  2  16 2 28 20 0 68
    No Decison Reached  10  38 8 52 62 1 171
  Total    26  127 22 227 162 13 577
  Early Resolution 2  Outcome Not Achievable  0  0 0 0 1 0 1
    No Decison Reached  0  8 1 3 11 0 23
    Fully Upheld  1  11 2 10 11 0 35
    Partly Upheld  1  14 0 14 13 0 42
    Not Upheld  4  34 11 78 109 0 236
  Total    6  67 14 105 145 0 337
  Investigation 1  No Decison Reached 1  2 1 12 1 0 17
    Fully Upheld  2  33 0 6 6 0 47
    Partly Upheld  3  67 2 38 15 0 125
    Not Upheld  6  84 2 63 26 0 181
  Total    12  186 5 119 48 0 370
  Investigation 2 No Decison Reached  0  1 0 2 0 0 3
    Fully Upheld  0  22 0 6 0 0 28
    Partly Upheld  1  18 0 1 1 0 21
    Not Upheld  0  2 0 2 0 0 4
  Total    1  43 0 11 1 0 56
  Total Complaints    115  937 278 1,497 852 69 3,748
Total Contacts      117  976 294 1,580 864 543 4,374