Accountability Scotland
Campaigning to RESTORE Administrative Justice in Scotland
A Public Sector Governance Campaign Group

Public

SPSO and Ombudsmen

Other Matters

Members

2013 Metrics

Type Stage Closure
Reason		 FE & HE Health

Housing
Assoc's

 Local
Gov't		 Scottish
Gov't etc		 Other & OOJ Water Total
Enquiry Advice and Signposting General Enquiry 3 21 6 21 7 4 15 77
    OOJ 0 0 0 0 0 0 454 454
  Total   3 21 6 21 7 4 469 531
Complaints Advice Premature 4 293 172 704 131 124 10 1,475
    OOJ Discretionary 8 12 11 40 21 4 25 121
    OOJ Non Discretionary 1 18 2 19 3 5 0 48
    Outcome Not Achievable 2 4 1 13 3 2 1 26
    Not duly made or withdrawn 26 298 58 237 104 73 7 803
    Resolved 0 0 0 2 0 1 0 3
  Total   78 625 244 1,015 262 209 43 2,476
  Early Resolution 1 Premature 3 63 3 46 25 9 1 150
    OOJ Non Discretionary 8 20 20 99 47 7 1 202
    OOJ Discretionary 5 34 3 40 10 6 0 98
    Outcome Not Achievable 2 34 4 26 9 6 0 81
    Not duly made or withdrawn 7 29 1 23 20 4 0 84
    Resolved 0 7 3 15 14 8 0 47
  Total   25 187 34 249 125 40 2 662
  Early Resolution 2  Fully Upheld 4 15 3 10 15 4 0 49
    Partly Upheld 4 10 3 19 14 11 0 61
    Not Upheld 7 57 17 48 77 25 0 231
    Outcome Not Achievable 0 1 0 0 0 0 0 1
    Not duly made or withdrawn 0 0 0 3 1 1 0 5
    Resolved 0 1 1 1 1 4 0 8
  Total   13 84 24 81 108 45 0 355
  Investigation 1  Fully Upheld 5 80 2 16 6 15 0 104
    Partly Upheld 5 81 7 63 8 14 0 178
    Not Upheld  10 118 4 75 12 22 0 241
    Not duly made or withdrawn 1 8 1 2 3 2 0 17
  Total   21 267 14 156 29 53 0 540
   Investigation 2 Fully Upheld 0 25 0 3 3 0 0 31
    Partly Upheld 1 9 0 3 0 0 0 13
  Total   1 34 0 6 3 0 0 44
  Total Complaints   138 1,197 316 1,507 527 347 45 4,077
Total Contacts     141 1,218 322 1,528 534 351 514 4,608