Accountability Scotland
Campaigning to RESTORE Administrative Justice in Scotland
A Public Sector Governance Campaign Group

Public

SPSO and Ombudsmen

Other Matters

Members

2017 Metrics

Type Stage Closure
Reason		 Further
Educat'n		 Higher
Educat'n		 Health

Housing
Assoc's

 Local
Gov't		 Scottish
Gov't		 Water Other Total
Enquiry Advice and Signposting Enquiry 0 0 1 1 2 1 0 1 6
    OOJ 0 0 0 0 0 0 0 974 974
    Premature 0 0 0 0 0 0 0 424 424
  Total Enquiries   0 0 1 1 2 1 0 1399  1404
Complaint Advice Not duly made or withdrawn  6 21 312 85 29 133 25 8 869
    OOJ Discretionary 0 0 0 1 0 0 0 0 1
    OOJ Non Discretionary 0 0 0 1 3 2 0 1 7
    Outcome Not Achievable  0 0 0 0 1 0 0 0 1
    Premature 6 13 242 113 467 83 69 3 996
    Resolved 0 0 0 1 0 0 0 0 1
  Total   12 34 554 201 750 218 94 12 1875
  Early Resolution Not duly made or withdrawn 2 6 88 10 43 10 3 0 142
    OOJ Discretionary 1 6 58 8 82 27 5 0 187
    OOJ Non Discretionary 2 20 20 37 111 64 27 4 285
    Outcome Not Achievable 2 8 47 19 115 65 4 0 260
    Premature 3 3 54 9 57 18 2 0 146
    Proportianality 2 15 113 27 132 45 9 0 343
    Resolved 0 0 12 10 20 9 10 0 51
  Total   12 58 372 120 560 238 60 4 1424
  Investigation Fully Upheld 2 1 129 6 52 14 8 0 212
    Some Upheld 4 8 131 5 42 11 4 0 205
    Not Upheld 4 13 235 16 60 28 5 0 361
    Not duly made or withdrawn 0 1 11 1 1 5 1 0 20
    Outcome Not Achievable 0 0 1 0 0 0 0 0 1
    Resolved 0 0 0 2 1 1 2 0 6
  Total   10 23 507 30 156 59 20 0 805
  Total Complaints   34 115 1433 351 1466 515 174 16 4104
Total Contacts     34 115 1434 352 1468 516 174 1415 5508
                       
 Analysis Total Premature   9 16 296 122 524 101 71 3 1142
Complaints % Premature   26.5% 13.9% 20.7% 34.8% 35.7% 19.6%  40.8% 18.8% 27.8%
  "Fit for SPSO"   10 23 507 30 156 59 20 6  805
  % of complaints   29.4% 20.0% 35.3% 8.5% 10.6% 11.5%  11.5% 37.5% 19.6%
  Total Upheld   2 1 129 6 52 14 8 0 212
  % Upheld   5.9%  0.9%  9.0%  1.7% 3.5%  0.9% 4.6% 0.0% 5.1%